Supporting E-Service Delivery in Madhya Pradesh

Project Overview

The World Bank is currently supporting the Government of Madhya Pradesh (GoMP) toimplement the 2010 Public Service Delivery Guarantee Act (“Loksewoan Ke Pradan Ki Guarantee”) through a Non-Lending Technical Assistance (NLTA) and in particular, to improve the effectiveness of the Kiosk model (Lok Sewa Kendras) that was adopted to meet the requirements of the Act. To continue such effort over the next five years, the Government of Madhya Pradesh (GoMP) through the Department of Economic Affairs (DEA), Ministry of Finance, Government of India (GoI) has requested a lending operation from the World Bank.

Project details