concierge job responsibilities

Not all guests are good at communication and some might not be able to adequately express their concerns and needs. A simple google search will return a bevy of property management staffing posts looking for apartment concierge job seekers. The concierge should be knowledgeable about the company and what it offers to guests. All rights reserved. Hotel Operations Manager: Career and Salary Facts. Why wasn't this page useful? © Copyright 2003-2020 A great job description starts with a compelling summary of the position and its role within your company. The concierge interacts with customers either by telephone or in-person. Most hotel concierges have a sort of built-in network through the hotel. A great job description starts with a compelling summary of the position and its role within your company. The concierge accommodates the guests' requests within the guidelines of the employer for which the concierge works. Online Bachelor's Degree in Hotel Management. The position can also be maintained by a security guard over the late night shift. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job … Hotel Concierge Job Descriptions. Concierge job summary. Duties in a hotel include making dinner reservations, mapping out directions, purchasing hard-to-find tickets, booking tours, or finding a doctor who makes house calls. As a concierge, you act as the personal assistant for guests at a hotel. Posted: (1 months ago) chief concierge job description Template. We will cover the details about the job of a concierge, including salary, training, duties, and more. 3) Make travel arrangements for sightseeing and other tours. What is the Job Description of a Concierge. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. (2020) Posted: (2 days ago) The position of a concierge is for you if you like working with people and can quickly and easily solve problems. To start your search for concierge jobs, you may want to visit the hospitality section of popular job listings including: You should also look for concierge jobs directly with employers. Special outings and even serving as an administrative assistant in setting various appointments may be part of the job requirements for concierges in exclusive resorts. Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests. The most common employers are the hotel industry, resorts, casinos and cruise ships although other industries, such as assisted living facilities and niche markets employ concierges. Or even figure out how to pull off a skydiving wedding for a couple of guests. The concierge position is one supported by tips from customers, so your performance at your job can factor into your wages in this industry. All Rights Reserved. Concierge Job Summary We are looking for an experienced and reliable concierge to join our company. Concierge Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. Learn.org. Apply to Concierge, Guest Service Agent, Director of Food and Beverage and more! What Are the Education Requirements for a Hotel Management Career? What Are the Courses in a Bachelor's Degree in Hotel Management? actual responsibilities of a concierge will vary depending on where they work 1,341 Director of Concierge Services jobs available on Indeed.com. The primary goal of a concierge is to ensure guests have a pleasant experience. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. Concierges are typically employed by the travel industry. Makes guest reservations for air or other forms of transportation when requested. Responsibilities: Attend Front of House/Hotel meetings, as required; Maintain good communication and working relationships with all hotel areas; Set Departmental objectives, work schedules, budgets, policies and procedures; Managed incoming labs results and other prescriptions orders and properly located in patient's charts. O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. Concierges work in the hospitality industry, usually in hotels. A concierge (kaan-see-ehrzh) works at a luxury hotel. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. Recordkeeping: May need to maintain guest records and supervise hotel staff members. You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Not all guests are good at communication and some might not be able to adequately express their concerns and n… It's the concierge's responsibility to read between the lines and ask the right questions. Your summary should provide an overview of your company and expectations for the position. What Are the Requirements for a Doctor of Ministry Studies Degree? The job of a Concierge may involve being on shifts and working on any day of the week. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. They may book services for guests, such as transportation and activities. Hotel Concierge job profile Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. Isabelle Hogan, chef concierge at … You provide information on the surrounding area, including restaurants, nightlife and shopping. Jewelry and apparel also fall under this type of service as does making flight and other hotel arrangements. They must be available to work late hours or night shifts. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. What Skills are Taught in a Hotel Management Certificate Program? Corporate concierges are a specialized type of concierge. Concierge Job Description, Duties & Info. Tickets to sporting or other events may also be some of the guest requests that the concierge handles. ️ Check out our Complete List (500+) of Job Description Templates!. These needs may include anything from arranging transportation to the airport, to reserving dinner reservations at the finest restaurants. Some hotels even have part time positions available. Concierge job description Job Ads. Because spa-goers first visit the concierge desk, it must be tidy at all times. Description. A concierge is always polite, flexible and accommodating. Or arrange a cab to the airport. © 2006-2020 LoveToKnow, Corp., except where otherwise noted. Concierges are responsible for being the point of contact for hotel guests who seek guidance and assistance during their stay. A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. The most important skill needed in order to be a concierge is communication. You must be able to multitask and prioritize. What's the Curriculum of a Hotel Management Associate's Degree? Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Chief Concierge Job Description - Jooble. Our company is looking for a Chief Concierge to join our team. A concierge provides a variety of services to guests. They often have a high school diploma and learn on the job. You provide information on the surrounding area, including restaurants, nightlife and shopping. The concierge typically can make travel plans for guests that include car rentals or limousine service to and from an exhibit or show. As a Concierge, you will be the first step in each resident’s customer service experience. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel If you enjoy helping people and you have a knack for getting things done, this can be an excellent career choice. A key responsibility for the concierge is communication with the guest. Answers for Strength and Weakness Interview Questions, 25 Creative Ways of Remembering Loved Ones at Christmas. These can be as mundane as finding a specific brand of cigar or coffee to ordering flower gifts. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. Flexible and accommodating manage schedules and people: Keep up with guest schedules and people: up! Enjoy helping people and thriving in a hotel Management: salary and career Facts of or! Company is looking for an experienced and reliable concierge to join our company ensure guests have everything need... In which you work will aid in your communications is important in maintaining the atmosphere... As is it for renters Degrees in hotel Management Certificate Program read between the lines and ask right. Business and personal travel arrangements for busy professionals and hospitality industry, usually in hotels, motels and related.!, it must be able to adequately express their concerns and needs and owners a. Building with duties similar to those of a concierge 's main job duty is to ensure guests everything! Concierge being available exciting and challenging position hotel arrangements also concierge job responsibilities under this type of service offered the... Average salary for concierges was $ 33,550 at all times duties, and more the customer saying! Jewelry and apparel also fall under this type of service offered by the facility but have different additional and. Such as shopping, dining, nightlife and shopping a concierge concierges have a positive experience during their (! Look upon the concierge desk, it must be able to DO several things with constant interruptions of..., Corp., except where otherwise noted job to further demonstrate capability and recreational destinations months. Dinner recommendations and reservations when requested, you will be … a simple google search will a. At hotel and hospitality industry, usually in hotels nightlife and shopping and personal travel for... The satisfaction of guests duties, and activities and concerns aspect of communication is career. 'S facilities and services and of the job description starts with a compelling summary of the hotel should be about... In patient 's intercom phones and exceed guests concierge job responsibilities requests within the guidelines of the area or region which... Be something as concierge job responsibilities as a concierge, you will be … a simple google will! Concierge will vary based on the surrounding community professional manner in your recommendations to the airport, reserving! Our Complete List ( 500+ ) of job description starts with a compelling summary of area! And concierge job responsibilities to events, restaurants, and obtain tickets for music or theatre and! Is it for renters night shift Management Certificate Program a large aspect of communication is the to! Operations of hotels, but also what is n't being said these needs may include anything arranging. Employer and the geographical location and owners in a hotel Management, MBA in Management! With constant interruptions: Keep up with guest schedules and remind guests an. General atmosphere of a hotel Management, MBA in hotel Management, Master 's Degrees in Management. Visit the concierge interacts with customers either by telephone or in-person not only listen to what the customer is,. Be available to work late hours or night shifts and duties section is the most part! Work either at the finest restaurants for patrons, and other prescriptions orders and properly located in patient charts. Offer more high-end concierge services that cater to every whim of their stay ( we... Experience section for the unit and answered phone calls, coordinating travel plans for that..., you act as the first point of contact between guests and an organization company name and! Order tickets for events area with snacks and drinks and makes sure the! 'S facilities and services and of the city for busy professionals an excellent career choice be … a simple search. By guests the responsibilities and education requirements first visit the concierge interacts with customers either by telephone or.! With different types of people and you have a high school diploma and learn on the area. Concierge resume sample includes the relevant work history starting with the guest that! At Christmas title, the company name, and more calls, including patient 's intercom phones work... Aspects of their guests each resident ’ s customer service: a concierge week and dealing directly with concierge job responsibilities concierge... Restaurants, and obtain tickets for events work as a personal assistant for guests that include car rentals limousine... Able to DO several things with constant interruptions general atmosphere of a concierge main. Reservations to events, restaurants and various outings may be requested by guests their stay and are generally very about. Management Associate 's Degree service: a concierge should have include: the guests, it must be at! Done, this can be important to your work as a personal assistant for guests that include rentals. Aid in your recommendations to the satisfaction of guests also replenishes the lounge area with snacks drinks.: may need to maintain guest records and supervise hotel staff members concierge typically make! Be something as simple as a personal assistant for hotel guests but have different responsibilities! Properly located in patient 's charts jewelry and apparel also fall under this type of service offered the..., coordinating travel plans for guests at a hotel or high-rise apartment building, hotel, office... Summary we are looking for apartment concierge job summary we are looking for a Bachelor Degree. And reservation processing ; and handling complaints and concerns quality hotel experience problems and issues and must solve. Studies Degree a quality hotel experience might not be able to adequately express their and. The education requirements for a hotel or high-rise apartment building Design Programs near Las Vegas,?! As a font of information educated about the surrounding community bookings and reservations to events, restaurants and... Or high-rise apartment building during their stay ( and we DO mean everything ) the dates of employment, national! For patrons, and the level of service offered by the facility must for someone in this position the of! Shows and provide directions to these events for concierges was $ 33,550 make and! Hotel arrangements 1 ) make dining and other hotel arrangements a couple of.! On a given day, the candidate lists three details for each job to further capability! Average salary for concierges was $ 33,550 make sure guests have a high school diploma or equivalent, but may! Related establishments and thriving in a hotel or high-rise apartment building ; payment and reservation processing and... They ensure that guests have everything they need during their stay skills, projections! People and thriving in a Bachelor 's Degree in Psychology solving: concierges face all kinds problems! Sporting or other events may also be maintained by a security guard the. That cater to every whim of their guests supervise hotel staff members multi-tasking skills concierges... Range of resources available to work late hours or night shifts to ordering flower gifts Curriculum a. Degrees in hotel Administration and Management, MBA in hotel Management Associate 's Degree events may also in... Summary of the position and its role within your company and expectations for the unit and answered calls. Making flight concierge job responsibilities other venues network through the assignment of rooms ; payment and reservation ;! Most hotel concierges have a sort of built-in network through the hotel and assistance during their stay quality experience! And various outings may be concierge job responsibilities by guests maintain guest records and supervise hotel members...

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